Customer Service and Support Leaders Create Loyalty to a Business

 

Customer Service and Support Leaders must adapt to their customers needs and also comply with the organization’s goals. As expectations change, you must change with them while maintaining a high-quality customer experience. 

There is only one boss – The Customer – Without them, there is no business, so ensuring their satisfaction is paramount to success.

We help you deliver success with an end to end organizational communication system that you use for recruitment and communication enhancement of your team members. With our system you will obtain a high-performing team that will deliver quality customer experience, retention and customer loyalty. 

86% of buyers will pay more for a product or service if they receive a better customer experience – Oracle Customer Experience Impact Report

What are your customers looking for?

Your team must deliver clear, concise and informative communication. You can help them by implementing a solid communication strategy built on interpersonal learning. 

The Forté system is designed to help create open communication and enable everyone to contribute irrespective of their style. Forté generates team-based data, allowing you to strategize and communicate accordingly. 

See more on our Transforming Teams page.

Find and Develop Great Talent

For any organization to really work and grow, it requires great talent!

How do you know what great looks like?

Through Forté you will understand precisely how your top performers in every sector are communicating and adapting with their colleagues and customers. With our system, you can develop a profile model for any role, and use this for recruiting or coaching to continiously build resiliant, great teams. 

More information can be found on our Ramping up R-O-R page.

Driving a Culture of Excellence

As Customer Support and Services Leaders, you take a leading role in the creation and strengthing of the culture in your organization.

Culture is typically defined as “the way we do things around here”. The C-Suite sets the tone and people follow from the top down, so the emphasis is therefore on how management and leaders to communicate a culture that ensures your organization gets it right.

By using our system, you will understand the cultural descriptors and actionable insights into your leadership team and across the organization.

See our Creating Culture page for more information. 

Enabling Learning and Development

The Forté Suite, being a collective learning style facilitator, allows you to bring communication style development to your greatest asset, your people.

Activities that help in the growth and development of those employees will give an organization a much stronger advantage in employee retention.

Forté has worked with over 6 million people, 6000 companies and obtained over 40 years of data. We know that there is a strong positive relationship between how much people learn on the job and how much they love their job.

Tommy Geary – Senior Vice President, Global Sales Operations at Hewlett Packard Enterprise

“My journey with Forté began over 15 years ago when I was a director in Dell. My focus at the time was on building a high performing team and although we were using other tools and workshops to try to achieve this, we were still operating as individuals and some people more engaged than others. I found that there was no real appreciation of different styles and needs of other team members, so I wanted to find a quick, efficient communication tool that remedied this.   Initially, we didn’t know what to expect but very quickly the Forté system became our regular team builder. It allowed us to come together as a group more, get to know each other better, develop as a high performing team and gain insights into individual development. We were able to work and deliver as a team more efficiently than ever before.   Since then, Forté has stayed with me and my different team members. It’s phenomenal. By aligning facilitation and coaching, it gives so much value on a multi-year journey of improvement.  Not a snapshot or day workshop, it gives the full picture of insights into yourself and each other. It’s dynamic and truthful and is the biggest team building differentiator versus anything else I’ve seen or used.”