Sales and Services

The sales and services sector are the bloodline of any business. Those individuals who deal with the customer are what provide acqusition and deliver retention. How do they do this? Through their communication efforts, experience and intelligence.  

We provide an eight-part communication intelligence reporting tool system, communication strategy and unparalleled support, that you use to understand the different communication styles around the table. With our customized plans, we facilitate sales and services needs and coach management and teams to communication excellence. 

The Forté tool is a validator. It is designed to to help you and others understand the “who you are”“how you feel others expect you to act in your different environments”and “how you are most likely to be coming across to others”

By the sales and services sector understanding and continuously learning with our tool, your team is going to vastly improve the knowledge you have of your own communication style strengths and also of those around you. 

“For over 15 years, Forté has stayed with me and my different team members. It’s phenomenal. By aligning facilitation and coaching, it gives so much value on a multi-year journey of improvement. More than a snapshot or day workshop, it gives the full picture of insights into yourself and each other.”

TOMMY GEARY – SENIOR VICE PRESIDENT, GLOBAL SALES OPERATIONS AT HEWLETT PACKARD ENTERPRISE

Find your role and see how we help!

We understand that as management, having your team aligned is fundamental to success.

By using our system, your team members will not only understand their own strengths and competencies better, but you will be able to align these to the organizations’ strategy and goals. Our system focuses on SMART Goals through;

  • Detail Strategy
  • Pace Strategy
  • Decision Strategy
  • People Strategy
  • Obstacles to Overcome
  • Personal Goals
  • Business Goals
  • Self Improvement Goals
  • Resiliency Trending

Customer Service and Support

We help deliver a high-quality service and strategy to retain satisfaction and customer loyalty by understanding the communication styles and strengths of your team.

Chief Revenue Officer

We help the many different sectors and people now reliant on the direction that stems from a CRO to understand and portray information quickly and clearly.

Business Development Director

We help you build a communication strategy built on interpersonal learning with the different members of your team. This enables the business to grow and gain market share.

Sales Leaders

Our indispensable communication tools, strategy and coaching equip you to inspire while achieving priorities and growth. We help leading, inspiring and directing your workforce.

Sales Director

With our end to end organizational communication intelligence system, we help you with your role of navigating, strategically aligning and directing your sales team. 

Sales Manager

With our communication insights, strategy, advice and tools, we help you with your role of leading and guiding your team to hit those targets and drive all-important profits. 

FAQ

HAVE SOME QUESTIONS YOU WOULD LIKE ANSWERED?

No problem, take a look at our most frequently asked questions. If you don’t see your question or the answer you are looking for, just get in contact with us.

We are more than happy to answer and help.

WHAT ARE THE PAYMENTS AND PLANS AVAILABLE?

We provide customised plans and payments because we know that all teams are different. The needs of an independent contractor is different to that of a enterprise manager. We first speak with you about your needs and cater a plan to give you the best value.

What if I have used up all of my monthly or annual units?

Additional units per month or per annum are charged at the single price per unit (PPU) for that plan.

Our certified member has left the company?

This happens and don’t worry. We will recertify a chosen person for free (based on your plan) and make sure that your organization is always up and running with Forté.

I HAVE A COMMUNICATION COACH WITH MY PLAN, WHAT DOES THIS MEAN?

The dedicated Communication Coach is typically a HR / L&D / OD / Coach credentialled individual –  much more than “customer support”. They will provide data analysis on usage reports, database, mining and AI offering. Also advising and coaching on communication challenges and enable you to get the most out of your investment. They become another member of the team! Unused meetings will not be carried over, so you must avail of your monthly slot.

Tell me more about the Certification Refreshers?

We know that for certification to really make an impact, refreshing your learning is going to really increase your communication understanding. These are run biannually live online with 4 x 30-minute webinars. Don’t worry if you can’t attend though, we will send you the recording and make sure you are refreshed and ready to go. 

Are there any discounts available?

Yes, a 10% discount is applied to all plans if the fee is paid up front.

I haven't used all the units in my plan?

Don’t worry, any unused units will carry over with each contract renewal.  

DOES EVERYONE ON THE PLAN GET CERTIFIED?

When choosing a plan, certification is only given to the person/people who will coach the team. Through this, they will understand the system and dashboard thoroughly. From this new gained knowledge base, they then use and coach the Forté system and effective communication to their team.  

I JUST WANT TO BE CERTIFIED IN FORTÉ

If you don’t want a plan and to just be certified, we can accomodate. Just speak to one of our team and we will let you know the next course date coming up.

How does the certification take place?

We understand that you lead a busy life, which is why we made our certification virtual. They are scheduled over a 3 day period and broken down into a 3 module process. After which, you are certified in Forté for life.

What are the Quarterly Communication Workshops?

These are 3 hours live quarterly workshops that we hold to make sure you and your team are constantly learning. They include a recording link (in case you can’t make it) and include in demand communication topics, self-awareness, confirm management, motivation and career planning.