Customer Service Leaders Create Loyalty to a Business

 

Customer Service Leaders must adapt and comply with thier organization while meeting the expectations of those all important customers. Teaching and enhancing excellent communication is fundamental for this sector, for it is these individuals who create loyalty and retention.

Having an interpersonal communication strategy in place is going to strengthen your employees and increase your customer satisfaction.

We provide an eight-part communication intelligence reporting tool system, communication strategy and unparrelled support, that you use to understand the different communication styles around the table. With our customized plans, we facilitate your needs and coach you and your team to communication excellence.

86% of buyers will pay more for a product or service if they receive a better customer experience – Oracle Customer Experience Impact Report

What are your customers looking for?

Your team must deliver with clear, concise and informative communication. 

The Forté system is designed to help create open communication and enable everyone to contribute irrespective of their style. Forté generates team-based data, allowing you to strategize and communicate accordingly. 

See more on our Transforming Teams page.

Find and Develop Great Talent

For any organization to really work and grow, it requires great talent!

How do you know what great looks like?

Through Forté you will understand precisely how your top performers in every sector are communicating and adapting with their colleagues and customers. With our system, you can develop a profile model for any role, and use this for recruiting or coaching to continiously build resiliant, great teams. 

More information can be found on our Ramping up R-O-R page.

Driving a Culture of Excellence

As a Customer Service Leader, you take a leading role in the existing culture within your organization.  

Culture is typically defined as “the way we do things around here”.

The C-Suite sets the tone and people follow from the top down, so the emphasis is therefore on how management and leaders communicate their culture.

By using our system, you will understand the cultural descriptors and actionable insights into your leadership team and across the organization.

See our Creating Culture page for more information. 

Enabling Learning and Development

The Forté Suite, being a collective learning style facilitator, allows you to bring communication style development to your greatest asset, your people. Activities that help in the growth and development of those employees will give an organization a much stronger advantage in employee retention. Forté has worked with over 6 million people, 6000 companies and obtained over 40 years of data. We know that there is a strong positive relationship between how much people learn on the job and how much they love their job.

TOMMY GEARY – SENIOR VICE PRESIDENT, GLOBAL SALES OPERATIONS AT HEWLETT PACKARD ENTERPRISE

“My journey with Forté began over 15 years ago when I was a director in Dell. My focus at the time was on building a high performing team and although we were using other tools and workshops to try to achieve this, we were still operating as individuals and some people more engaged than others. I found that there was no real appreciation of different styles and needs of other team members, so I wanted to find a quick, efficient communication tool that remedied this.   Initially, we didn’t know what to expect but very quickly the Forté system became our regular team builder. It allowed us to come together as a group more, get to know each other better, develop as a high performing team and gain insights into individual development. We were able to work and deliver as a team more efficiently than ever before.   Since then, Forté has stayed with me and my different team members. It’s phenomenal. By aligning facilitation and coaching, it gives so much value on a multi-year journey of improvement.  Not a snapshot or day workshop, it gives the full picture of insights into yourself and each other. It’s dynamic and truthful and is the biggest team building differentiator versus anything else I’ve seen or used.”