Operations

Organizational effectiveness and excellence are brought about by smooth internal operations and managing internal/external communications.

From systems, processes, policies, planning, vendor relationships, staff, legal functions, reports and performance, operations expects and requires excellent communication standards.

We provide an eight-part communication intelligence reporting tool system and communication strategy that operations use to understand the different communication styles around the table. With our customized plans, we facilitate your needs and coach your team to communication excellence. 

The Forté tool is a validator. It is designed to to help you and others understand the “who you are”“how you feel others expect you to act in your different environments”and “how you are most likely to be coming across to others”

By understanding and continuously learning with this tool, your team is going to vastly improve the knowledge you have of your own communication style strengths and also of those around you. 

 

“With the support and guidance of the Forté coaches a hiring guide and training program is created for managers to learn what to look for and implement with recruitment, on-boarding and retention.”

Thomas Jenkinson- Divisional Operations Director – Actavo

Find your role and see how we help!

WE UNDERSTAND THAT AS MANAGEMENT, HAVING YOUR TEAM ALIGNED IS FUNDAMENTAL TO SUCCESS.

By using our system, your team members will not only understand their own strengths and competencies better, but you will be able to align these to the organizations’ strategy and goals. Our system focuses on SMART Goals through;

  • Detail Strategy
  • Pace Strategy
  • Decision Strategy
  • People Strategy
  • Obstacles to Overcome
  • Personal Goals
  • Business Goals
  • Self Improvement Goals
  • Resiliency Trending

CUSTOMER SERVICE

We help you and your team get better at customer service through learning interpersonal communication. Our plans include and eight-part communication intelligence reporting tool system, strategy and unparrelled support. 

CHIEF OPERATING OFFICERS

We help you with the daily operation of your organization. By providing an eight-part communication intelligence reporting tool system, communication strategy and unparrelled support you will achieve mission-critical priorities and organizational growth.  

SUPPLY CHAIN MANAGEMENT

We help you brilliantly conduct an orchestra of products, services, and information by having an interpersonal communication strategy in place for you and your team. Start fulfilling and exceeding internal and external communication needs. 

FAQ

HAVE SOME QUESTIONS YOU WOULD LIKE ANSWERED?

No problem, take a look at our most frequently asked questions. If you don’t see your question or the answer you are looking for, just get in contact with us. We are more than happy to answer and help.

WHAT ARE THE PAYMENTS AND PLANS AVAILABLE?

We provide customised plans and payments because we know that all teams are different. The needs of an independent contractor is different to that of a enterprise manager. We first speak with you about your needs and cater a plan to give you the best value.

WHAT IF I HAVE USED UP ALL OF MY MONTHLY OR ANNUAL UNITS ON MY PLAN?

Additional units per month or per annum are charged at the single price per unit (PPU) for that plan.

I HAVE A COMMUNICATION COACH WITH MY PLAN, WHAT DOES THIS MEAN?

The dedicated Communication Coach is typically a HR / L&D / OD / Coach credentialled individual –  much more than “customer support”. They will provide data analysis on usage reports, database, mining and AI offering. Also advising and coaching on communication challenges and enable you to get the most out of your investment. They become another member of the team! Unused meetings will not be carried over, so you must avail of your monthly slot.

OUR CERTIFIED MEMBER HAS LEFT THE COMPANY?

This happens and don’t worry. We will recertify a chosen person for free (based on your plan) and make sure that your organization is always up and running with Forté.

TELL ME MORE ABOUT THE CERTIFICATION REFRESHERS?

We know that for certification to really make an impact, refreshing your learning is going to really increase your communication understanding. These are run biannually live online with 4 x 30-minute webinars. Don’t worry if you can’t attend though, we will send you the recording and make sure you are refreshed and ready to go. 

ARE THERE ANY DISCOUNTS AVAILABLE?

Yes, a 10% discount is applied to all plans if the fee is paid upfront.

I HAVEN'T USED ALL THE UNITS IN MY PLAN?

Don’t worry, any unused units will carry over with each contract renewal. 

DOES EVERYONE ON THE PLAN GET CERTIFIED?

When choosing a plan, certification is only given to the person/people who will coach the team. Through this, they will understand the system and dashboard thoroughly. From this new gained knowledge, they then use and coach the Forté system and effective communication to their team.  

WHAT ARE THE QUARTERLY COMMUNICATION WORKSHOPS?

These are 3 hours live quarterly workshops that we hold to make sure you and your team are constantly learning. They include a recording link (in case you can’t make it) and include in demand communication topics, self-awareness, confirm management, motivation and career planning.  

I JUST WANT TO BE CERTIFIED IN FORTÉ

If you don’t want a plan and to just be certified, we can accomodate. Just speak to one of our team and we will let you know the next course date coming up.

HOW LONG DOES CERTIFICATION TAKE?

We understand that you lead a busy life, which is why we made our certification online. It is scheduled over a 3 day period and broken down into a 3 module process.