Customer Experience and Success are based on communication. 

Customer Experience and Success Leaders are fundamental to success. Without great customer experience built on exceptional communication, there is no business.

The correlation between internal personnel communication skills and the external customer experience must not be ignored. Growth of a business is built on customer retention, so enhancing employees with a solid interpersonal communication strategy will allow your business to keep growing and provide an exemplary service.

We provide an eight-part communication intelligence reporting tool system, communication strategy and unparalleled support, that you use to understand the different communication styles around the table. With our customized plans, we facilitate your needs and coach you and your team to communication excellence.

80% of CEOs believe they deliver superior customer experience. Only 8% of their customers agreed – Bain Study

What are your customers looking for?

Customer Experience Leaders are the bread and butter of any business. You lead a team that keep customers coming back for more and instill a sense of loyalty to your brand.   Your team must deliver with clear, concise and informative communication.  

The Forté system is designed to help create open communication and enable everyone to contribute irrespective of their style. Forté generates team-based data, allowing you to strategize and communicate accordingly. 

See more on our Transforming Teams page.

Find and Develop Great Talent

For any organization to really work and grow, it requires great talent!

How do you know what great looks like?

Through Forté you will understand precisely how your top performers in every sector are communicating and adapting with their colleagues and customers. With our system, you can develop a profile model for any role, and use this for recruiting or coaching to continiously build resiliant, great teams. 

More information can be found on our Ramping up R-O-R page.

Driving a Culture of Excellence

As a Customer Experience Leader, you take a leading role in the creation and strengthing of the culture in your organization.

Culture is typically defined as “the way we do things around here”.

The C-Suite sets the tone and people follow from the top down, so the emphasis is therefore on how management and leaders to communicate a culture. By using our system, you will understand the cultural descriptors and actionable insights into your leadership team and across the organization.

See our Creating Culture page for more information. 

Enabling Learning and Development

The Forté Suite, being a collective learning style facilitator, allows you to bring communication style development to your greatest asset, your people. Activities that help in the growth and development of those employees will give an organization a much stronger advantage in employee retention. Forté has worked with over 6 million people, 6000 companies and obtained over 40 years of data. We know that there is a strong positive relationship between how much people learn on the job and how much they love their job.

AMY MORAN-MOBERG LEAD- GLOBAL LEARNING SOLUTIONS AT AMGEN

Before Forté, I didn’t know that I was missing anything. I had always been heavily reliant on very expensive and very time-consuming personality assessments that were not conducive to the working environments that I was in.

 I have been using Forté for the past 6 years and it is now such a huge part of how I communicate in my working life. Those who use it, quickly see team trends, along with the communication health of an organization in great detail. You can act fast and strategize on the findings.

The consistent feedback I always get from those who use it is, “I can’t believe for the limited amount of time it takes for me to undertake the survey, that you get so much information and how spot on it is.”

We often live in the red, but Forté allows us to see the blue. It brings positive strategy, orientation and planning to how you communicate with customers and clients.

The cost of Forté is also something very important and the value it gives for the price you pay is second to none.

If you are looking for something that is very specifically related to building muscle around communication behaviors and intelligence, such as how people communicate with each other through verbal, writing, face to face or on the phone, this is the best thing I have ever seen in my 20 years in working in the OD, performance and leadership space.