Communication Insights – 10 best communication habits in the workplace

Melanie Donelon - Marketing Executive.. Melanie Donelon – Marketing Executive

 

 

Communication Insights –

10 best communication habits for teams in the workplace

The way in which communication takes place in the workplace is very important. It is more than just words. Learning the correct tone, voice, stance, language, and culture gives way to an effective method of sending and receiving messages accurately.

High-performance teams require effective communication.

Like any internal policy or procedure, good communication should not be thought of as automatic. It is a learned process, which takes time and understanding to accomplish. It also requires an ongoing commitment to “do” and even “be” the policy and procedures.  Teams are made up of different individuals with very different styles of communication and great leaders understand that if you tap into these differences from a strength-based perspective it allows a team to come together in glorious high-performing harmony.

 

The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.

– Babe Ruth

 

Focusing on getting communication right is a really strong and good strategic move. If a solid communication strategy is in place individuals know how to communicate effectively with each other and clients thus achieving goals and KPI’s. For over forty years, Forté has been helping teams adopt solid team communication strategies and have learned what habits make the difference between high-performance and just getting by.

 

Below are 10 of those really good habits to start adopting in your team.

 

1. Customize communication.

People communicate differently. Understanding the different styles that exist around the table is the key to effective communication within a team. In order to customize communication the knowledge of the different styles and how to communicate to the listener must first be obtained.
We can help with this.
With the Forté Communication System, we provide a Communication Style Profile. that details in-depth individual styles, mannerisms, preferences, motivators, demotivators, goals, adaption and perception. We then create a communication strategy based on harmonizing the differences. This allows each team member to understand exactly how to communicate based on individual style and preference.  
.
.

2. Keeping eye contact.

By keeping eye contact the person doing so and the conversation reflects sincerity, integrity, and comfort to the other person. Through this form of body language, it portrays focus and attention on the speaker.
A repercussion of eye contact is building trust. It tells the other person, “I am confident, self-assured, you can trust me and you are important”.
.
.

3. Actively listen.

This accompanies good eye contact. The habit of active listening is one of the most important principles of good team communication. When someone is talking, they must become the only focus. Do not start thinking about the next thing to say, instead just focus on what is being said. Take your time with a response if need be. It will indicate to the speaker an interest in the subject and also them. Accompany this with paraphrasing or repeating back what you have heard.

.

4. Give them your undivided attention

When speaking to someone or vice versa, make sure that this is gaining full attention. Don’t check a phone or laptop, look at your watch or at other people. Give the respect of undivided attention. If this is not possible and you are busy, politely explain this and arrange a time when you will be able to be fully engaged in the conversation.

..

5. Use the power of “I”

Start replacing “You” and “This” with “I” in your communication. This habit will have a significant impact and is best demonstrated with an example.

“This project is a failure, John. What have you been doing the entire time? Everything is a mess. You need to fix this ASAP!”

Or

“I am very concerned about the sustainability of this project, John, let’s run through it all this afternoon as I can see there’s still a lot to be done.”

With this method, the communication becomes more productive as the speaker is avoiding stating their thoughts as facts and removes judgment and defensiveness from the recipient.

..

6. Let others finish.

This is about training to develop the habit of waiting for the other person to finish. Do not jump in, interrupt and speak, instead wait for the pause. This indicates that the person has finished.

..

7. Body Language

The role that body language plays in communication is vital. For example, arms crossed over the chest can indicate that a person is being defensive while placing the tips of the fingers together is a demonstration of control and authority. For more on body language examples and habits that should be learned or forgotten, head over to Your Dictionary.com and their examples of body language page. 

.

8. Avoid sarcasm.

What one person might find funny, another certainly does not. The definition of sarcasm is “the use of irony to mock or convey contempt” and such behavior really has no place in the workplace. It will only serve to build walls and destroy strong connections. Ensure that a team does not obtain this habit or if occurring, remove it very quickly.

.

9. Get organized.

This may seem like this is not connected to communication but rest assured that if implemented correctly, communication is going to flow so much easier. A good habit for a team is to spend an hour of the last working day of the week conducting a to-do list and the last half an hour of every working day reviewing. By listing what is needed and who you need to speak to in order for it to happen sets up a very good communication foundation. If you already have the Forté Communication System in your workplace, have your different team members undertake an Interaction Report and know how to conduct that conversation based on individual style.

.

10. Be open to reciprocal feedback.

Clear, constructive feedback should yield very positive results. The reason that individuals can take such offense to feedback is that it is not conducted on a regular basis or else the person giving the feedback is doing it in an incorrect manner. Feedback should be there to build up, never bring down. This should be explained at the beginning with any team member about the functionality and purpose behind the feedback session.

Again, if you have the Forté Communication system, your Forté Communication Coach will in-depth go through an i360 report which develops skills in effective communication and provides the entire team with feedback in quantitative and qualitative measures. 

 

About Forté: The Forté Communication system is used by over 6 million people and 6 thousand companies to understand precisely how people communicate both internally and externally. It significantly enhances a team’s interpersonal relationships, moving them from a working group to a real team, achieving highly desirable synergy.  

 

Communication by the numbers – What’s not adding up? 

 

Melanie Donelon - Marketing Executive.. Melanie Donelon – Marketing Executive

 

 

Communication by the numbers –

What’s NOT adding up?

 

In the last two decades, the integration of technology into workplace communication has massively changed and broadened how teams communicate with each other. It has brought us closer than ever and allowed instant engagement. Still, the question needs to be asked to the impact it has had on interpersonal and social communication in the workplace?

How has it really affected human to human communication?

Technology has given the workplace an abundance of communication methods such as email, phone, social media, webcasts, CRM, project management systems and text messaging to name but a few, so this should definitely improve communication? Not so actually, as according to a study by Fierce Inc, of more than 1,400 corporate executives, employees, and educators across diverse market sectors including financial, healthcare, technology and manufacturing,  86% of them cite ineffective communication for workplace failures.

So what’s not adding up?

Could it be that businesses are investing huge revenue in the latest and greatest technology for more efficient communication but are being counterproductive as they are forgetting about the number one communication tool, their people?

 

We understand communication.

The way a person communicates is a very unique and adaptive learning process. For over forty years The Forté Institute has coached individuals to understand their own and other peoples communication style in a strengths-based adaptive manner. We do this through an efficient but comprehensive reporting system that focuses on strengths, motivators, demotivators resilience and offers clear behavioral suggestions for communicating more effectively in their current environment.

By focusing the user on understanding and learning in this manner, the possibilities for growth both on an organizational stance and individual are endless.

 

Below are 5 communication statistics and facts to illustrate how important great human to human communication understanding is to the workplace and how Forté can help with each.

 

How is your team communication?

We have all been in at least one unproductive meeting where we thought; “what was the point of that and what am I supposed to do now”? Don’t worry, you are not alone. Almost half of the room are unsure of the next move.

This statistic is worrying as the meeting room is the place that brings live feedback, important information, planning, decisions, collaborations and is fundamental to the organization’s bottom line.  Clear, concise communication for all attending is so important for progress.

How Forté helps: Understanding each of the team members communication style is going to revolutionize and eliminate the unproductive meeting once and for all. With our system, each persons’ communication style is identified and strategized into a communication strategy. All are able to clearly see how each gives and receives communication, based on individuality. From here, meetings are catered to the styles around the table and a solid progressive process can begin. See more on our Transforming Teams Page. 

 

What type of leader are you?

The culture of a business trickles from the top down.

When leadership ensures that effective team communication is central to their strategy, this is felt and adhered to by all employees within the organization. Having a culture that promotes understanding and clear communication will always be appreciated and is an advantage over competitors that don’t.

How Forté helps: With our communication suite and dedicated communication coach, an organizational report is built based on individual validated data. This gives cultural descriptors and actionable insights into the workforce. From here we help management build the culture that is needed for productivity through a solid communication strategy.

See more on our Creating Culture Page. 

 

How much is bad communication costing you?

Disengaged employees are not something that happens overnight. It is a gradual occurrence that creeps in, and when it happens productivity takes a major hit.

A persons’ employment should always be viewed as a relationship.

As with any relationship, when a person feels disengaged, not appreciated, uninterested or not listened to, they switch off. From here, it is only a matter of time before they move on to a new relationship. For employers, this is a huge loss of talent, opportunity, and growth.

How Forté helps: Our system allows and encourages the user to update every 30 days. This means the leader or management can nip in the bud any unsettling changes that may be occurring. The Forté communication coach will help management engage with employees and ensure longevity and productivity. This also shows employees that the business is interested and concerned about their wellbeing and growth. See more on our Adapting Report Page 

 

How is your R-O-R?

This figure is staggering and illustrates how replacing employees is such a costly procedure. Time, money, advertising, agencies, screening, interviewing, hiring and training must all be factored in. The recruitment phase is only 1/3 of what should be a hiring policy. The other 2/3’s lie with onboarding and retention.

How Forté helps: Recruitment and retention are fundamental to the success of any business. The Forté communication system allows management to recruit smarter and retain the best talent, while also improving and enhancing internal communication. The dedicated communication coach meets management on a monthly basis and works on individual reports. If there is anything negative that is beginning, it is identified and strategized to be rectified. This ensures the new recruit is happy and progressive. See more on our Ramping up R-O-R page.

 

Do you recognize success?

A figure that demonstrates how important it is to have a good feedback policy. So many organizations and management do not partake in feedback due to the inability of knowing how to do it. This is a learned process. By providing feedback that is delivered constructively, the efforts of that person are felt, recognized and valued.

How Forté helps: The i360 Report which is the fifth step toward effective team communication is customizable to an organization’s needs with feedback. It allows a team to develop exceptional personal and interpersonal skills through the learned skill of constructive feedback. See more on our i360 Report Page.

 

To learn more about The Forté Communication system and avail of a Free 30-Day Trial, click here>>>> 

 

How Clear Are Your Communications With Others?

This has probably happened to you – you think your idea through and present it to others but, somehow, what you thought was crystal clear isn’t received as such and the results are less than expected.

Don’t worry. It happens to everybody, and hopefully less as time goes on.

But how does this happen and how can you change it? Because, in today’s world, the importance of a clear message has never been greater.

Here at Forte, we find that a clear message has two key elements. First, each of us is responsible for bringing as much clarity as possible to communication, whether it be verbal, written or visual. Secondly, it takes a true assessment of our listening skills, because that ultimately determines how we perceive what we have been presented.

Both are skills that, more often than not, we learn through real-life experiences of what has worked and what hasn’t. To succeed in life, we definitely want to rack up more successes as our communication with others evolves. The Forte Communication Style report is your first step to begin successfully communicating. Click here to get your complimentary report, which takes less than 10 minutes to complete and provides immediate results.

Some may say that good communication skills are only reserved for those lucky naturally charismatic individuals. Yet, even charismatic people will have stories to share about those times their message did not resonate, was misunderstood or – and this is where the listening skills come in – the recipient simply did not agree with the message.

This was one of the challenges in developing the Forte Communication Style Profile. How could we minimize – and hopefully, eliminate – the likelihood of miscommunication, because although the individual had worked hard to achieve clarity of the message, it was misperceived by the recipient.

Therefore, it comes down to perception. You have probably heard the saying, Perception is reality. That rings true, whether that reality be an experience, a message, a background, a methodology, a native language in a global world or simply a state of mind.

When we look at the Forte Communication Style Profile, we see three very different dimensions of actionable information. There is the individual’s Primary Profile – or who that person is – and how the individual is currently adapting to the specified environment over the most recent 30-day period. These two patterns are the result of self-perception, since they are the result of an individual’s own responses on the Forte surveys.

The third profile is the Perceiver Profile, which shares how the individual is most likely coming across to others in the current timeframe. It is based on observed behavior, meaning it is the product of feedback from others.

Ultimately, this is the potential point of miscommunication – an individual adapting to a certain environment a certain way but being perceived differently.

The good news is that once this is known, Forte offers a Communication Style Strategy (CSS) for the individual to use over the next 30 days to close that gap. With the ability to get Forte Adapting Updates as often as every 30 days, proactively utilizing the CSS strategy over a period of time will minimize the potential for miscommunication.

We have mentioned before that the best communicator is the best listener, and utilizing this Forte Technology to get your message across also enhances your listening skills.

If you would like to take advantage of this technology yourself, there are instructions at the top of this article that direct you to the Forte website. Try it, and we would love to hear your feedback.

Magnetic Communication

The word Charisma comes from the Greek work charis, meaning gift or grace. Here we discuss the verbal and nonverbal cues of a Charasmatic Leader, and how to develop Charisma in almost any situation.

Decisions, Decisions, Decisions

We make many different decisions all day long based on our preferences for decision-making. How we approach those decisions, and also knowing how others prefer to make their decisions, plays a role in building quality to the decision-making process.

Click here to learn more about being Dominant vs a Non-Dominant communicator!