Thomas Jenkinson, Operations Director, Actavo
A corporate case study on how to hire right first time, and retain top performers through performance coaching.
Thomas Jenkinson wanted to understand the indicators of top performance in field based roles. Using this information, he drove a project to re-design a selection process to ensure the best candidates were hired first time, on-boarded and retained by the company.
“It’s not the silver bullet, but was certainly a nugget of gold for our process”.
Thomas involved a cross functional team including operations managers, HR, L&D, team leaders and field staff to complete a comprehensive data collection, interpretation and diagnosis exercise. The purpose was to hire right first time for field based roles. The outcome was to retain top performers for longer in the role. Forté provided invaluable data points which in turn allowed new insights to occur which informed a re-design of the recruitment and selection process.
“I worked with Bríd Bourke on a project with an objective of using Forte Profiling to help better select candidates for field based roles which would enable us to retain recruits for longer. The project began with trying to understand ‘what good looks like’ and then to profile that! This process involved profiling control groups of good performers and poor performers to achieve a base line of the two groups across the four variables i.e. Dom/Non Dom, Extrovert/Introvert, Patient/Non Patient and Conformist/Non Conformist. There were clear differences!
This science was then used to create a hiring guide and training programs for managers. Interestingly we also learned that there were clear differences between the field based role versus the Team Manager’s role. Traditionally we would go straight to the high performing field based employees when filling a Team Manager role. This did not always work out well. These new tools allowed us to make more informed decisions when selecting new employees and has had a real impact on our retention numbers. It’s not the silver bullet, but was certainly a nugget of gold for our process”.